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Understanding people 1 Understanding helps 2 No one has to be like you 3 People hear what they want to hear 4 People believe what they want to believe 5 Your attitude influences their response 6 Remember your first impression 7 People are tribal 8 Everyone wants to feel valued 9 They only tease you if they like you 10 ... but banter isn't teasing 11 Everyone else is insecure too 12 Spots don't change 13 Behaviour isn't character 14 Other people's relationships are a mystery 15 Big words are there to impress you 16 Confrontation can be scary 17 People feel nervous because they care 18 Angry people are sad people 19 Crying isn't always sad 20 Some people just don't think 21 Square pegs don't fit in round holes 22 Wild and wacky isn't always fun 23 It's hard being 13 24 They'll shout if you do 25 Responsibility creates independence 26 Teenagers hate you because they love you 27 Talking is what matters 28 Listening is what matters 29 No one likes saying sorry 30 The world is full of rebels 31 Some weirdos are great people Helping people 32 Put your oxygen mask on first 33 Get in the swamp 34 It's OK just to feel 35 Listen, don't solve 36 Know your limitations 37 It's not a competition 38 Never give advice 39 Accept their decision 40 Give them control 41 Get them to think for themselves 42 Learn to be psychic 43 Listen to what they don't say 44 People who can't find an answer may not want one 45 Don't tell people to move on 46 Loneliness is a state of mind 47 Give them privacy 48 All interactions are positive or negative 49 Not everyone wants help Getting them on your side 50 Loyalty runs both ways 51 Remember the details 52 Flattery should never be empty 53 Praise effectively 54 Keep your praise in proportion 55 People want to be liked 56 Earn their respect 57 Have a sense of humour 58 Don't be scared to admit your mistakes 59 Be tolerant 60 Make individual relationships 61 Turn the best side to the front 62 People generally agree with themselves 63 Credit people with your own ideas 64 Don't tell them they're wrong (even if they are) 65 Get them to collaborate 66 Be human 67 Share 68 Say thank you properly 69 Get under their skin 70 Criticise constructively 71 Agree without agreeing 72 Let them win 73 Make it three-dimensional 74 Give and take 75 Know what you both want 76 Get all their cards on the table 77 Give them a get-out 78 Never be scared 79 Don't get caught on the hop Difficult people 80 There's only one person you can change 81 It's scary being controlled 82 If they feel small, they'll big themselves up 83 Shouty people want to be heard 84 Negative people can't half be useful 85 Control freaks know they're right 86 Blackmailers want to control you 87 Insecurity can cause mistrust 88 Prejudice comes from ignorance 89 Martyrs crave recognition 90 Sensitive people can't toughen up 91 People will listen if it's in their interest 92 Passive-aggressive people fear conflict 93 Patronising can be accidental 94 You can't beat a true narcissist 95 Moaners don't want to change 96 Competitive complainers don't just need a whinge 97 Secrets are full of power 98 Some people just can't lose 99 Manipulation is more than just persuasion 100 Busy people are less trouble

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